A customer yelled for God to damn me today. Literally! I couldn't help him in exactly the way he wanted me to. I offered him an alternative, but it wasn't good enough and he yelled "God Damn You!" and hung up. I threw the phone down and went completely non-functional. I just kinda stood then paced then waved at my face. Should I go cry in the bathroom? Should I call him back and tell him how absolutely unacceptable such conduct is? Should I go tell my boss? It felt like I was stuck like that for ten minutes. I was in full meltdown mode, shaking and crying. And I went to ask my boss what kind of things I could get away with saying on a call back. He apologized for the man and went upstairs to call him back. But man beat him to it and called back apologizing for his outburst. Then he tried to work out his problem with my boss, but my boss had the same solution I did. So he yelled at my boss too. "You're not help," and hung up. My boss called him back and told the man's machine that we would have no further dealings.